Cole Determan

ð–¡¡ Falls Church, VA
Detail-oriented Computer Science student with hands-on experience in software development, full-stack development, and API integration through internships, freelance work, and academic projects. Proven ability to design efficient support systems, optimize performance for client solutions, and deliver high-quality technical results with 100% customer satisfaction ratings. Skilled in troubleshooting, system design, and cross-team collaboration, with a strong foundation in Agile methodologies, containerized deployments, and modern development tools.

What I Work With

Experience

Technical Intern

ManTech - Herndon, VA

July 2025 - Present

  • Provided IT support using ServiceNow, Okta Admin, and Asana, assisting 50+ users with account provisioning, access management, and troubleshooting hardware/software issues, achieving a 100% satisfaction rating.
  • Created and maintained an AI-powered knowledge base using NotebookLM to streamline troubleshooting and reduce repetitive tasks.
  • Explained technical troubleshooting steps in clear, non-technical language to ensure understanding by diverse user groups.
  • Collaborated with cross-functional teams to enhance internal support processes, improving efficiency and reducing resolution times.

Advanced Technology Engineer Intern (Software Engineer Intern)

Noblis - Reston, VA

Summer 2024

  • Integrated REST APIs into AI/Machine Learning applications leveraging Redis, Kafka, and related technologies to improve system data flow and reliability, contributing to a 1000% increase in detections.
  • Applied Agile methodologies, participating in daily stand-ups, sprint planning, and retrospective meetings to support backend development.
  • Utilized Git for version control and Docker for containerized deployments, ensuring consistent and efficient application environments.
  • Developed unit tests, participated in code reviews, and debugged application issues to maintain software quality

Owner/Support Team

Determan Tech Help - Falls Church, VA

Summer 2023 - Present

  • Founded and scaled a tech support business assisting 100+ clients with custom PC builds, device setup, and hardware/software troubleshooting, maintaining a 5-star rating from reviews.
  • Developed a scheduling and review website hosted on a dedicated server using CloudFlare and Node.js.
  • Designed client-specific technical solutions, optimizing performance and usability for diverse needs.
  • Translated complex technical concepts into simple, accessible explanations to help clients make informed decisions.

Education

Masters of Engineering in Computer Science & Applications (Accelerated Program)

Virginia Tech University - Alexandria, VA

May 2027

Bachelor of Science in Computer Science, Minor in Data Analytics

James Madison University - Harrisonburg, VA

May 2026

GPA: 3.55/4.0

  • Dean's List – James Madison University, Fall 2022, Spring 2023, Fall 2024 and Spring 2025
  • Relevant Coursework: Algorithms & Data Structures, Software Engineering, Object-Oriented Programming, Computer Systems, Programming Languages, Application Development, Data Analysis & Visualization, Machine Learning

Projects

Superman Video Game

Developing a Superman-themed video game using Unreal Engine, implementing animation-driven locomotion and special effects with vector math.

NoXcuses Web App

Developing a full-stack workout tracking web application using HTML, CSS, and JavaScript, hosted on a personal server.

Determan Tech Help Website

Developed a website for my tech support company, Determan Tech Help.

Terminal Spreadsheet

Designed and implemented a terminal-based spreadsheet in Ruby.

Max Clique NP-Complete Problem

Developed and analyzed exact and approximate Python algorithms to solve the NP-hard Max Clique problem using backtracking and greedy heuristics.

Today in History Calendar

Designed and developed a responsive, interactive web calendar that integrates Canvas tasks with historical events.

McIntosh Powerwash Website

Developed a website for my tech support company, Determan Tech Help.

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